Shipping & Delivery
Shipping TermsIAO Partners works with our Strategic Partners and takes extra effort to ensure that your shipments arrive safely and on time. We make every effort to keep your shipping costs as low as possible. When available, we package items together for a single shipment. Shipping charges are calculated and paid for at the time of checkout.
We ship products within the Continental United States. If you wish to ship outside the Continental United States (Alaska, Hawaii, Puerto Rico, or US territories) or to an International location, please contact us for assistance. We do offer expedited shipping for additional cost for delivery on business days (Monday through Friday). If you require expedited shipping, please contact us prior to completing your order.
IAO Partners uses different shipping companies (UPS, FedEx, etc) to ship our products based on location of products being shipped and shipping address. For larger items, we may use common carrier. For this reason, we calculate shipping charges based on total weight of the products ordered based on the table below. If you have any questions regarding shipping, please contact us for assistance.
Depending upon your location, in-stock items will take 2-6 business days to arrive after your order is accepted and processed. Common freight carrier shipments will arrive 5-15 days after your order is accepted and processed. UPS, FedEx or common freight carrier deliveries are not available on Saturday or Sunday.
After you place an order, we will provide you shipping information. We will contact you if there are any issues with your order.
Estimated Weight Chart for Shipping
Delivery TermsAt the time of delivery you are expected to inspect your order carefully. You should confirm the accuracy of the order and verify that all products have arrived in satisfactory condition. Do not sign for and/or do not accept receipt of any products that are visibly damaged. If there is an issue with your order, please contact us within 24 hours. IAO Partners cannot accept responsibility for any damaged product once you sign for a delivery, but we will work with you to resolve the claim with the carrier. Claims for damages and/or errors must be made with the carrier within 48 hours of receipt.Need to verify with Ferguson.
Larger items may be shipped by Common Carriers. The Carrier will call you in advance to arrange a delivery time for curbside delivery only. If there are larger items or large orders please make sure you have made arrangements in advance to have someone accept and inspect the order.
It is very important that you inspect these common carrier deliveries thoroughly before signing for them. Inspect the boxes for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If there is any damage, visible or not, you must indicate such on the delivery receipt. If a product appears to be damaged to the point that it cannot be used - do not accept it. If you discover internal (non-visible) damages after the delivery has been signed for, please notify us immediately and also the common carrier.
Your satisfaction is important to us. We will work with you to replace and/or correct any product that is refused upon delivery and/or any errors in shipping. If you have any questions regarding your delivery, please contact us.