Returns & Cancellations



Return Policy

All products must be returned in NEW condition which requires the product to be in its original packaging, not used or installed and is in 100% resalable condition. Initial shipping charges are not refundable. We will work with our Strategic Partners to minimize return shipping charges but the buyer is responsible for return shipping costs. Contact us immediately if you would like to process a return and we will work with you to process, ship and credit your account.

Stocked Items

The Buyer may return any product purchased from IAO Partners with no restocking charge if purchased within previous thirty (30) days if (i) it is in new condition, suitable for resale in its undamaged original packaging and with all its original parts and (ii) it has not been used, installed, modified, rebuilt, reconditioned, repaired, altered or damaged and (iii) meets all Local, State and Federal laws governing the type of product that can be sold or put into transit in the State in which the product is being returned.

Surplus Items

Surplus job returns must meet qualifications above under stocked items (i), (ii) and (iii), and, will be evaluated on an individual basis to determine if they can be returned. In all cases, the buyer should notify us of intent or desire to return merchandise.

Special Order/Non-Stock Items

Please contact us directly if you would like to return special orders or non-stock items as we will have to work with our Strategic Partner and/or Manufacturer to determine if they can be returned.

Refunds for any returned merchandise are processed after the products have been received, inspected and approved. Credits are usually posted to your credit card used in the purchase within 72 hours. We will keep you informed on the status of your return.

Cancellation Policy

You may cancel your order, for any reason, and receive a full refund provided your order has not been shipped. Typically, most orders are shipped the same day they are received. While you can cancel your order online, we also expect you to call us immediately so we check on the status of the order and advise you whether or not the order can be cancelled for a full refund. Once an item is shipped the terms of our Returns policy will take effect.